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Stories

Complete the scrutiny of policy documents for a general insurance company.

One of the top general insurance companies provides insurance solutions to individuals and corporates.

It offers a complete range of general insurance products including Motor Insurance, Health Insurance, Home Insurance, Travel Insurance, Lifestyle Insurance, and other specialized solutions.

  • The Challenge
    • Customer faced difficulties in handling huge volume of insurance proposals received by their branches mainly because of limited work force.

    • There were inconsistencies in daily volume of proposals received at each branch and hence could not plan out work force to scrutinize.

  • The Solution
    • Train a dedicated team at the branch offices for the scrutiny process
    • Make an inventory of the policies from the branches and inward these at the Writer Information facility
    • Scrutinize the policy documents based on the defined parameters
    • Reconcile the policies issued vs received
    • Establish a daily progress dashboard
    • Enable web access to all loan assets in the system provided by the customer
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Benefits to the Customer

  • Got complete clarity on all policies and supporting documents issued from branches
  • Achieved on-time archival of policy documents
  • Reduced handovers and probability of loss of documents
  • Freed the branches to focus on customer acquisition