Complete the scrutiny of policy documents for a general insurance company.
One of the top general insurance companies provides insurance solutions to individuals and corporates.
It offers a complete range of general insurance products including Motor Insurance, Health Insurance, Home Insurance, Travel Insurance, Lifestyle Insurance, and other specialized solutions.
- The Challenge
Customer faced difficulties in handling huge volume of insurance proposals received by their branches mainly because of limited work force.
There were inconsistencies in daily volume of proposals received at each branch and hence could not plan out work force to scrutinize.
- The Solution
- Train a dedicated team at the branch offices for the scrutiny process
- Make an inventory of the policies from the branches and inward these at the Writer Information facility
- Scrutinize the policy documents based on the defined parameters
- Reconcile the policies issued vs received
- Establish a daily progress dashboard
- Enable web access to all loan assets in the system provided by the customer
Benefits to the Customer
- Got complete clarity on all policies and supporting documents issued from branches
- Achieved on-time archival of policy documents
- Reduced handovers and probability of loss of documents
- Freed the branches to focus on customer acquisition