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How we deliver business value to the Insurance industry

Writer’s deep understanding of the insurance industry enables us to offer a wide variety of proven business process services (BPS).

Our combination of technology & domain expertise is allowing insurers to focus on customer service to build loyalty & organic growth. This includes automating high-frequency, low severity claims & facilitating the settlement of high-severity claims.

Statement of Work – Group Claims Processing

To provide for and process End-End Case Closure of Group Claims for one of the largest insurance providers in India. The following are the activities that are broadly included in the scope of work

  • Scanning of Claims Documents
  • Data Entry & Validation of the Claims wrt to Client Data
  • NEFT Tagging
  • Claims Assessment

Client Requirement – Group Claims Processing

  • To process Insurance Claims requests received from MFI (Micro-Finance Companies) & Non-MFI Groups (employer-employee groups) in a faster Turn-Around Time.
  • To eliminate manual interactions by introducing technology based processing of claims requests.
  • To assist HDFC Life towards capturing, validating & processing the Payment for successful claims
  • To reduce the multiple handoff’s that are currently happening and also to reduce and minimize the paper trail within the organization.
  • To improve the success rate of Claims Processing for HDFC Life in a time bound manner.

Writer’s Proposed Solution – Group Claims Processing

  • To provide for a Software to convert data from Digital Images into Text using our proprietary software
  • The software would also perform a Systemic check on Data imported from client systems versus the data captured by our proprietary software to report for any deficiencies thereby eliminating manual transaction if any.
  • The Deficiencies captured on our system would be notified to the client on a Real-Time basis thereby giving the client a 360 Degree view on the stages of our claims processing
  • The Digital Images & Text would then be uploaded into the client systems through a STP (Straight Through Pass)Upload
  • Payment Processing (NEFT Tagging) would be done on our proprietary software before the data is uploaded into client systems through a STP upload.

Writer Advantage

  • We have been able to showcase a fully automated solution to the client which achieves the following

    • Eliminates paper trail
    • Improves the TAT
    • Eliminates paper trail
    • Is able to integrate with the client systems directly
    • Multiple Vendor hand-off’s are eliminated too as we are final custodians of the physical documents.

 

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