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Healthcare is one sector that is intertwined with many processes – right from the formats of

maintenance of medical records, ordering entries to be keeping a track of the insurance premiums of the payee and payer and many other benefits that can be associated with the process. The accuracy of the paperwork boosts the convenience factor of healthcare representatives to cater to the in-and-out-patients suitably.


This is where Robotic Process Automation or RPA steps in as a technological process and optimises industry parameters. It brings in a much-needed value to the healthcare industry, be it in terms of enhanced speed, accuracy, effectiveness, and output. Let’s see what the ways are, in which RPA can bring about a transformation in the healthcare space.


1. Using data more smartly

There is always a reason why people these days are veering towards the digital space. It adds on to the

convenience factor and makes processes optimised. RPA when combined with Optical Character Recognition (OCR), can digitise the entire paperwork, index it efficiently and store it for future reference. RPA is instrumental in processing medical diagnosis reports, health claims, and updating that same information with parallel healthcare enterprise systems.


2. Improved knowledge repository

RPA securely constructs an information base over an extended period, when it comes to any

kind of transactional work like health claims. It helps to define the minimum and maximum thresholds

when it comes to accepting and rejecting claims, thus reducing the turnaround time.


3. Serving the customers better

RPA can automate tedious routine tasks, orchestrate the digitised information, keep a proper and

systematised track of appointments, and then further to that organise the records in an up to date

manner. These many hours that are freed, can be devoted to help the employees to focus on their core

competence and customer service. A well-orchestrated effort to maintain the customer information

helps in providing unparalleled service to the patients.


4. Increased compliance

Healthcare is one sector that is highly regulated. This industry must abide by multiple statutory

compliance measures and regulations for every process. RPA not only helps in generating audit trails

and bringing out automated reports, but further helps in fulfilling the compliance process that involves

third party systems. In this way, the accuracy factor is maintained, performances are improved and with

the right compliance processes with regulatory bodies, customer service is boosted sufficiently.


5. High efficiency

The RPA bots operate all the time, 24x7, and ensure accurate as well as faster processing so that

organisations can effortlessly handle greater work at an accelerated pace. Tasks that usually

took several days for completion, are now being done in minutes. Though automation across the

enterprise is an elusive goal, people are vying to achieve it by 2022, for improving operational efficiency.

So, if RPA continues to develop and mature, the industry is bound to bring forth innovation with wider acceptance.