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Governance, Risk & Compliance Services


Be it physical pickup of filled mandates from customer locations using Business Process Services (BPS) teams or processing of documents using proprietary ICR and OCR technology, our Mandate Management solution covers it all.

Functional capabilities of the Mandate Management Solution

Central KYC Processing

CKYC refers to Central KYC (Know Your Customer), an initiative of the Government of India. The aim of this initiative is to have a structure in place which allows investors to complete their KYC only once before interacting with various entities across the financial sector.

CKYC is a Central KY Registry maintained by Central Registry of Securitization Asset Reconstruction and Security Interest of India (CERSAI) wherein different Financial Institutions (FI’s) under regulators like RBI, IRDA, SEBI, and PFRDA to upload KYC details on CKYC portal.

In this process of CKYC, end customer of a Financial Institution will be provided with a 14 digit CKYC number which will be unique across the industry.


  • To bring uniformity in the information of a person in the financial sector
  • To avoid duplication of work at back-office
  • To get the latest and updated information about the customer
  • To avoid manipulation of minor account
  • To prevent operating of accounts of a deceased person.

WRITER Approach to CKYC Processing

We at Writer Information provide an “End to End Approach” to customers CKYC requirement. This is a compliance requirement and applicable across financial institutions.

The process flow looks like:

  • Check for Existing CKYC with CERSAI
  • Digitization of documents at client premises or Writer facilities
  • CKYC workflow:
    • Auto Import of Customer Data
    • Auto Cropping of POI and POA
    • Auto capture of customer demographics
    • Auto-verification of customer information
    • Exception Management
    • MIS and Reports
  • CERSAI Upload and Co-ordination
  • CKYC number shared with the customer
  • Storage

Our Value Differentiators

  • Get technology-led domain expertise across multiple verticals

  • Gain from specialised transition management skills and solutions

  • Benefit from the only E2E data governance solution provider in India

  • Avail of a scalable value-chain with onboarding, servicing, and deboarding

  • Take advantage of best-in-class delivery capabilities across India, Middle East and Africa

  • Profit from process re-engineering emphasis on customer delight, risk reduction, and optimal servicing cost


NACH Mandate Processing and Management

Simplifying the NACH Mandate Processing and Management

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Social Security Compliance Quality Check Process

Social Security Compliance Quality Check Process

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Revamp CKYC Process

Revamping CKYC process for a leader in the NBFC space

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Management Solution for Cashless Revolution

How Writer's Mandate Management Solution is helping the Cashless Revolution

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Enhancing Cybersecurity in the Age of Disruptive Technologies

Enhancing Cybersecurity in the Age of Disruptive Technologies

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Writer Information Business Process Services

Writer Information Business Process Services

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