It’s a strange time for the world today as we all are huddled in our respective homes striving to beat the deadly impact of coronavirus through social distancing. And in this respect, global enterprises are starting to feel the heat because of these business disruptions lately.

Along with natural calamities or man-made disasters like warfare, pandemics like Ebola and the current COVID-19 can bring business operations to a standstill. This is when technology steps in to pull through businesses at such grave junctures. And it’s not merely pulling through. A digital transformation can help businesses stay ahead and even scale up operations to a large extent.

Technology has the power to connect even the remotest part of the world to the greater ecosystem at large with the help of proper network connectivity. Virtual meetings and running an enterprise from a remote location are also not impediments to business continuity. Enterprise Content Management or more popularly called (ECM), helps power the data management solutions, and it is one such technology that can be accessed over the Internet from any place in the world.

How ECM plays a pivotal role in ensuring business continuity is unhindered during pandemics?

Internet availability has become exceedingly normal in today’s world. Be it the robust wired or the wi-fi networks, it’s the decreasing expense of hardware, for example, cloud infra or secure handheld devices that ensure the IT infrastructure gets to become the backbone of a connected ecosystem, so as to empower value chains across geographical boundaries.

The ECM solutions, whether hosted on cloud or on-premise, are able to thrive in today’s scheme of things because of mature groundwork. These solutions are instrumental to transform an enterprise into a paperless office and extend the scheme of things beyond just a brick and mortar regime.

Be it smart data capture, intelligent workflows, secure storage and efficient document management facilitating archival and retrieval, ECM solutions offer it all and much more. This way working in a virtual workspace becomes a reality, by making use of digital forms or simply by converting paper forms into digital assets. And that’s not it. The digital assets then get seamlessly systematised and stored over the cloud for security reasons as well as hassle-free access.

The workflows can then digitally shift these assets as per the respective buckets of the stakeholders. This enables a smooth implementation of the approval and the review processes as well.

Business users can create these workflows quite effortlessly on their own. Experts like software professionals need not be involved for the same.

ECM is mostly cloud-ready and gives solutions that are people-intensive, which can help to empower the knowledge workers, who might be contributing from any corner of the world.
Even higher degrees of intelligence can be implemented in the workflow by making the best use of Artificial Intelligence (AI) algorithms along with Intelligent Automation layers.

If document management solutions were good, ECM solutions are transformational. They are useful in hosting shared documents in certain specific folder structures. The solutions are quite navigable, which in turn facilitates the person managing it, to create, edit and standardise the respective rights to individual users. An enterprise content management system is easy to use and helps business users to make amends and annotations to respective copies or documents, even on the go. This solution also allows us to easily edit confidential text and is very much accessible on demand. Just a few clicks and the information can be accessed from any secure device, be it mobile, desktop, tabs or laptop. This naturally eliminates bottlenecks and expedites processes.

The business impacts of the right Enterprise Content Management Solution:

  • Business continuity can always be ensured, 24x7x365
  • Classification of relevant documents by making use of the right metadata for hassle-free storage along with retrieval
  • People intensive, which facilitates concurrent user access
  • Speedier approval cycles when it comes to documents
  • Elimination of bottlenecks
  • Integrated business solutions which help in securing operations, even outside the brick and mortar offices
  • Scalable solutions that can be hosted either on-premise or even on cloud

ECM solutions can be easily deployed across business domains like accounts payables, HR operations, case management, legal departments, and many more.


  • Category: Home
  • Date: 20-04-2020

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