How we deliver business value to the Insurance industry

Writer’s deep understanding of the insurance industry enables us to offer a wide variety of proven business process services (BPS).

Our combination of technology & domain expertise is allowing insurers to focus on customer service to build loyalty & organic growth. This includes automating high-frequency, low severity claims & facilitating the settlement of high-severity claims.

Statement of Work – Group Claims Processing

To provide for and process End-End Case Closure of Group Claims for one of the largest insurance providers in India. The following are the activities that are broadly included in the scope of work

• Scanning of Claims Documents
• Data Entry & Validation of the Claims wrt to Client Data
• NEFT Tagging
• Claims Assessment

Client Requirement – Group Claims Processing

• To process Insurance Claims requests received from MFI (Micro-Finance Companies) & Non-MFI Groups (employer-employee groups) in a faster Turn-Around Time.
• To eliminate manual interactions by introducing technology based processing of claims requests.
• To assist HDFC Life towards capturing, validating & processing the Payment for successful claims
• To reduce the multiple handoff’s that are currently happening and also to reduce and minimize the paper trail within the organization.
• To improve the success rate of Claims Processing for HDFC Life in a time bound manner.

Writer’s Proposed Solution – Group Claims Processing

• To provide for a Software to convert data from Digital Images into Text using our proprietary software
• The software would also perform a Systemic check on Data imported from client systems versus the data captured by our proprietary software to report for any deficiencies thereby eliminating manual transaction if any.
• The Deficiencies captured on our system would be notified to the client on a Real-Time basis thereby giving the client a 360 Degree view on the stages of our claims processing
• The Digital Images & Text would then be uploaded into the client systems through a STP (Straight Through Pass)Upload
• Payment Processing (NEFT Tagging) would be done on our proprietary software before the data is uploaded into client systems through a STP upload.

Writer Advantage

• We have been able to showcase a fully automated solution to the client which achieves the following

  1. Eliminates paper trail
  2. Improves the TAT
  3. Eliminates paper trail
  4. Is able to integrate with the client systems directly
  5. Multiple Vendor hand-off’s are eliminated too as we are final custodians of the physical documents.

• Category: Insurance
• Date: 13-12-2019